Account Deletion

Request deletion of a YOO TAXI account

This page is for users of Yoo Taxi Rider and Yoo Taxi Driver, operated by YOO TAXI. You can contact us about an account-deletion request without reinstalling either app.

Contact: info@yootaxi.al

How to submit a request

1. Email info@yootaxi.al with the subject YOO TAXI account deletion request.
2. State whether you want to delete your Rider account, Driver account or both. A request for one app should not be assumed to cover the other.
3. Include the phone number registered to the account, with country code, and an email address where you can receive a reply. If you no longer have access to the registered number, explain that so an appropriate verification method can be considered.

You do not need to explain why you want to delete your account. Do not send your password, a login verification code, full payment-card details or an unsolicited identity-document attachment.

If the email link does not open, use any email service to send your request to the address shown above.

Verification and next steps

Deleting an account must be authorized by its holder. An account phone number alone is not proof of ownership. The request may need proportionate verification before any account or personal information is erased.

Requests from inside the apps

You can submit an account-deletion request by emailing info@yootaxi.al without reinstalling either app.
The current account-closure controls should not be treated as confirmation that your personal information has been erased. An updated in-app request and review process is being prepared. Submitting a request does not itself complete deletion.
Driver accounts are managed by YOO TAXI. Drivers can use the same email address to request account closure and review of their personal information. Administrative closure is separate from personal-data deletion.

Active rides, assignments and balances

Include any relevant ride reference if an active ride or account issue is preventing you from using an in-app account control. You can still contact us to submit the request.

Information deleted and information retained

Our planned Rider deletion process will remove unnecessary personal identifiers, such as names and telephone numbers, and reduce precise location information while preserving the trip and financial facts needed for internal trip and Driver settlement reports.
This cleanup process is not yet operational. Retention periods, exceptions and the handling of photographs, messages, service-provider copies and backups are still being finalized. Driver employment, document and settlement records require a separate review. Submitting a request does not mean these records have already been erased.

Important distinctions

• Uninstalling an app does not delete its server account or ride records.
• Logging out, going Offline, disabling notifications or temporarily deactivating an account is not the same as deleting its personal data.
• A request covering both apps must identify both so it can be handled with the correct scope.

For other privacy requests, such as access or correction, contact info@yootaxi.al without requesting account deletion. See our Privacy Policy and Support page.

Responsible business

YOO TAXI
Durres, Lagjja 13, Rruga Syra, Nr. 8, Kati i pare,
Zona Kadastrale 8518, Nr. pasurie 50/34,
Plepa, Durres, Albania.
info@yootaxi.al