Privacy policy

Effective date: 27/09/2026

1. Who we are and what this policy covers

YOO TAXI operates the Yoo Taxi Rider and Yoo Taxi Driver apps and the rides provided through its service. This policy explains how personal information is used for these apps and related account, ride and support activities. Sections labelled Rider or Driver explain differences between the apps.

Business: YOO TAXI
Address: Durres, Lagjja 13, Rruga Syra, Nr. 8, Kati i pare, Zona Kadastrale 8518, Nr. pasurie 50/34, Plepa, Durres, Albania.
Privacy contact: info@yootaxi.al
Website: yootaxi.al

2. Information used by both apps

Account and profile information: your name, registered phone number, account identifier, sign-in and verification records, and profile details you provide, such as an email address or profile photograph.
Ride information: pickup and destination addresses and coordinates, stops, requested or scheduled times, service choice, driver assignment, trip status, route, distance, timing, cancellations and ride history.
Fare and transaction records: the fare, payment method and payment or settlement status associated with a ride, including cash payments. A cash payment can still produce a transaction record.
Communications: in-app messages, ratings, feedback, complaints, lost-property enquiries, support emails and any attachments you choose to provide.
Operational and technical information: notification tokens, connection and request information, app/device information used for compatibility or troubleshooting, and authentication, security and operational logs.

3. Rider information and location

Yoo Taxi Rider uses your device location, with your permission, to help identify your pickup and show nearby available vehicles. The current automatic pickup feature updates while its Home screen is active and obtains a fresh location when you return. You can also enter an address or select a pickup on the map.

We process addresses and coordinates you search for or select, saved places, ride preferences you choose, and the booking information needed to arrange your journey. If location access is denied or unavailable, check and select your pickup manually. The permission you give the Rider app is separate from the Driver app’s online location tracking.

4. Driver information and background location

Yoo Taxi Driver processes driver registration and approval information, including contact details, a profile photograph, licence or certificate details and the identity or vehicle documents requested during onboarding. Vehicle details can include model, colour, year and registration plate.

Driver operations also produce availability, assignment, trip, earnings, balance, settlement, rating and performance records. Any bank or payout details collected for driver settlement must be handled as financial information.

Driver background location: while you are online or on a trip, Yoo Taxi Driver collects and sends precise location to support dispatch, ride requests, pickup coordination and trip progress, including while the app is in the background or not visible. Location updates can include direction, speed, accuracy and timestamps. Device permissions, connectivity and operating-system restrictions affect when updates are available.

The Driver app’s offline action stops its online location-update stream. Simply leaving the screen or removing the app from the recent-apps view is not the same as choosing Offline. You can manage location permission in your phone’s settings, but disabling it can prevent online dispatch and tracking features from working.

5. Why information is used

We use the information described above to create and verify accounts, assess driver onboarding, arrange and operate rides, manage assignments and availability, calculate or record fares, maintain ride and settlement records, provide messages and service notifications, investigate problems and protect the service against misuse.

Location, availability, vehicle/service suitability and estimated travel time can be used by the dispatch system to identify suitable drivers. A displayed availability or arrival estimate is not a guarantee of acceptance or arrival time.

6. Who receives information

Ride participants: the assigned driver receives information needed to serve a booking, such as pickup, destination and relevant rider/contact details. The rider receives driver and vehicle identification and location/status information needed for the ride.
Authorized YOO TAXI staff: dispatch, support and other authorized staff use relevant information to operate rides, resolve issues and administer accounts or settlements.
Service providers: providers supporting hosting, storage, maps, verification, notifications and other configured operational services process relevant information for those functions.

The current Rider phone-code service uses Meta WhatsApp. The current Driver phone-code path uses an SMS delivery service; the two apps do not necessarily use the same verification channel. Mapping functions use Google services in the current production setup. Firebase is used for mobile service functions including push notifications. Relevant telephone numbers, search/location data or notification identifiers are processed for these respective functions.

7. Permissions and choices

You can manage location and notification permissions in your device settings. When you choose to upload a profile photograph or Driver document, the app uses the image or file you select. Grant only the permissions you intend to use and avoid including unrelated information in uploads or messages.

Notification permission controls how service alerts can be delivered to your device. Turning off notifications does not remove your account or change the status of a booking. To correct account information that you cannot change in the app, contact info@yootaxi.al.

8. Storage, security and retention

The service uses HTTPS for app/API communication and authenticated access for protected account functions. These measures do not guarantee that every risk can be eliminated.
Some account, trip and related records remain in our systems after an account is closed. Closing an account or uninstalling an app does not automatically erase this information.
We are finalizing retention periods and deletion procedures for account information, photographs, saved places, precise location records, communications, Driver documents, service-provider copies and backups. For questions about your information or to submit a deletion request, contact info@yootaxi.al and specify whether your request concerns Yoo Taxi Rider, Yoo Taxi Driver or both.

9. Privacy requests and account deletion

Contact info@yootaxi.al for a privacy request and identify whether it concerns Rider, Driver or both. Depending on the applicable law and circumstances, you may have rights to access, correct or erase personal information, restrict or object to certain processing, obtain a portable copy, or withdraw consent where processing relies on it. Identity verification may be needed to protect your account.

Never send a password, login verification code or full payment-card details by email. Do not send identity documents unless a necessary and secure verification method has been explained to you.

Account-deletion request information belongs on our Account Deletion page. Uninstalling either app does not itself delete the account or server records.

You can also raise a data-protection complaint with the competent authority. In Albania, information is available from the Information and Data Protection Commissioner.

10. Eligibility and updates

For help with either app, visit Support or email info@yootaxi.al.