Terms of Use

Effective date: 27/09/2026

1. About YOO TAXI

These Terms cover use of Yoo Taxi Rider and Yoo Taxi Driver. YOO TAXI operates the rides offered through its service.

Business: YOO TAXI
Address: Durres, Lagjja 13, Rruga Syra, Nr. 8, Kati i pare, Zona Kadastrale 8518, Nr. pasurie 50/34, Plepa, Durres, Albania.
Contact: info@yootaxi.al

Rider sections apply to people requesting rides. Driver sections apply to drivers using the Driver app. These public app Terms do not replace a driver’s separate employment or engagement agreement, pay arrangements or other applicable obligations.

2. Accounts and safe use

Provide accurate account and contact information and keep it up to date. Keep your login credentials and verification codes private. Do not impersonate another person, submit false documents, misuse someone else’s account, interfere with the service or make fraudulent bookings.

Use the apps lawfully and treat riders, drivers and staff respectfully. Do not use the apps to threaten, harass or expose another person’s private information. Contact us if you suspect unauthorized use of your account.

3. Rider bookings and availability

Check the pickup, destination, stops, service and requested time before confirming a booking. A phone’s estimated location or an address search can be inaccurate. Select or correct the location where you actually want to be collected.

Driver availability and displayed travel or arrival times can change with traffic, connectivity and operating conditions. A search or next-available waiting status does not, by itself, mean a driver has accepted your ride. Check the current booking status in the app.

For scheduled rides, check the date and time displayed in the app. Contact support about an incorrect booking or an issue you cannot resolve through the available controls.

4. Fares and payment

The app displays the available service and fare information for the selected journey. Fixed-fare and taximeter services use different pricing methods. For a taximeter journey, an estimate is not the final amount; the final fare is recorded after the driver completes the fare-entry stage.

Use the payment method actually offered for your booking. A record of a cash fare or balance in the system does not mean that online card payments or wallet top-ups are available. If you believe the fare is wrong, contact us with the ride reference and a description of the issue.

5. Cancellations, no-shows and refunds

Use the available cancellation control if you no longer need a ride. If you cannot cancel in the app, contact YOO TAXI and provide the ride reference. Check that the booking status has updated.

6. Driver app use

Driver accounts are provided by YOO TAXI for its authorized drivers. Contact the company to arrange account setup; the Driver app is for signing in to an existing account and completing any requested profile or document steps.

Keep the driver, vehicle, contact and document information requested by YOO TAXI accurate and current. Do not accept or carry out a ride unless you and the vehicle satisfy the applicable legal and YOO TAXI requirements.

Use Online and Offline status accurately. While online or on a trip, the app uses location, including background location where permitted, to support dispatch and trip progress. Switching away from the app is not the same as going Offline.

Update trip stages and enter required fare information accurately. Do not submit false locations, documents, fares or trip records. Use rider contact, pickup and destination information only for the authorized ride and related assistance.

Follow road-safety rules and do not operate the app in a way that distracts from safe driving. Your separate driver agreement governs employment or engagement terms and remuneration; this page does not create a new commission, deduction or pay rule.

7. Support, complaints and safety

For ride problems, lost property, account access or Driver support, email info@yootaxi.al. Include the app name, ride reference if relevant, approximate date and a short explanation. Never send a password or login verification code.

YOO TAXI support is not an emergency service. If there is immediate danger, contact the local emergency services. Email must not be relied on for an immediate response.

8. Privacy and account closure

Our Privacy Policy explains personal-information use in both apps. Contact info@yootaxi.al about a privacy or account-deletion request and specify Rider, Driver or both.

Uninstalling an app or signing out does not delete the server account. See the Account Deletion page for the approved request process.

9. Legal rights and changes

Nothing in the final Terms should remove rights or protections that cannot lawfully be excluded.

Questions about these Terms can be sent to info@yootaxi.al.